Valeska I. Jacques

Uvium addresses companies’ evolving needs

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This is an era of instant gratification, where people

want answers now. If you need to conduct research or

shop for best prices, the information is available on the

web. If you need to reach someone, we have blackberries,

treos, cell phone, text messages, and laptops that

facilitate rapid communication. All this contributes to

making customers much more demanding for service,

which forces businesses to become much more efficient

in order to be able to deliver.

To be able to process customers request at a rapid

speed is what challenges small businesses today.

Important information is filed away in emails. If management

needs a particular file and the individual

handling that account is away from his desk, you

can’t access this information until he is available. If

you are collaborating on a project or document, you

suddenly have a mess in email threads. When a client

asks for a status report, you find yourself shuffling

through documents, emails, and people in search of

the right answer.

There isn’t enough staff to process these inquires

and many business owners have to wear many hats in

their company in order to keep up with this influx in

activity. Businesses therefore look for ways to operate

much more effectively. Uvium, which is on the cutting

edge of technology, specializes in helping businesses

do just that.

“The challenge with most small business is making

new technology truly work with how their business

operates,” said Uvium President Valeska Jacques.

Uvium helps small businesses adapt new web technologies

by understanding their business structure,

checkpoints, and protocols within your operations.

“When management understands people account

for less than 20 percent of your organizational problems,

they will stop blaming people, and focus on

how business activity flows through the organization,”

said Jacques, a Certified Business Process

Management Consultant and Internet Media

Business Consultant. “When you understand how to

evaluate your business process and effectively work

at improving it as your business grows, companies

will experience less finger pointing and staff frustrations.

They will understand where the organizational

problems originate, improve service delivery, and

increase quality of overall product.”

To learn more about Uvium and how you should

evaluate your business processes, sign up for Uvium’s

online newsletter at www.uvium.com. Information is

available on the web site or by calling (305) 443-4110.