Lack of organization structure at the airport

August 31, 2007

Long lines, late flights, near collisions—everyone is unhappy with the state of the U.S. air travel system. Unfortunately, no one, expecially not the FAA, seems able to do anything about it

When no one’s in charge, no one can be held accountable. Small aircraft operators blame the big airlines for scheduling too many flights out of the major airports. The big carriers say the smaller operators aren’t paying their share of what it takes to maintain the air traffic control system. The controllers complain they are understaffed and underpaid, and that their facilities need repair. The FAA says it needs new revenue sources to invest in new technologies. Congress says the FAA needs to manage the money it has better. And passengers blame everybody in sight, but aren’t willing to spend a dime more on tickets.

  • It’s not a lack of money. Last year the FAA did not spend all of the money it was allocated. Nor is it a lack of knowhow.
  • Existing technology could easily meet the demands created by the exploding number of fliers.
  • Nor, for that matter, is it security concerns.

Instead, it’s a fundamental organizational failure: Nobody is in charge.

The various players in the system, including big airlines, small aircraft owners, labor unions, politicians, airplane manufacturers, and executives with their corporate jets, are locked in permanent warfare as they fight to protect their own interests. And the FAA, a weak agency that needs congressional approval for how it raises and spends money, seems incapable of breaking the gridlock. “The FAA as currently structured is impossible to run efficiently,” says Langhorne M. Bond, administrator of the agency from 1977 to 1981.

Click here to read more.

Entry Filed under: Business Process Management. .

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